Client Servicing Executive

Hong Kong

Commercial

Full Time

Job Description:

We are seeking a highly motivated and customer-focused Client Servicing Executive to join our Commercial Team. The ideal candidate will have a strong background in client services and event management, with the ability to build and maintain excellent relationships with clients. As a Client Servicing Executive, you will play a vital role in ensuring client satisfaction, managing projects, and coordinating events effectively.


Responsibilities:


  • Act as the primary point of contact for clients, building and maintaining strong relationships through regular communication and exceptional customer service.
  • Understand and anticipate client needs, providing proactive solutions and recommendations to enhance their experience and achieve their objectives.
  • Collaborate closely with the commercial team to develop and execute strategic plans to meet client goals and objectives.
  • Coordinate and manage projects and events, ensuring adherence to timelines, budgets, and quality standards.
  • Assist in the creation and execution of event plans, including venue selection, logistics, catering, audiovisual requirements, and on-site coordination.
  • Conduct thorough research and analysis to understand client industries, competitors, and market trends, providing valuable insights and recommendations.
  • Prepare and deliver presentations, proposals, and reports to clients, showcasing the value and results of our services.
  • Coordinate with internal teams, including sales, marketing, and operations, to ensure seamless project implementation and delivery.
  • Monitor project progress and performance, providing regular updates to clients and addressing any concerns or issues that may arise.
  • Conduct post-event evaluations, gather feedback from clients, and identify areas for improvement to enhance future events and client satisfaction.
  • Maintain accurate and up-to-date client records, contracts, and documentation, ensuring compliance with company policies and procedures.
  • Stay updated with industry trends, emerging technologies, and best practices in client servicing and event management, sharing knowledge with the team and implementing innovative approaches when applicable.


Qualifications:

  • Bachelor's degree in business administration, marketing, event management, or a related field.
  • Proven experience 3 years in client servicing, account management, or event management, preferably within the commercial or event industry.
  • Strong interpersonal and communication skills, with the ability to build and maintain relationships with clients and internal stakeholders.
  • Excellent organizational and time management abilities, with a keen attention to detail.
  • Proficiency in project management software and tools, such as Microsoft Project or similar applications.
  • Demonstrated ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment.
  • Strong problem-solving skills and the ability to think creatively and strategically.
  • Knowledge of event management processes, including planning, logistics, and vendor coordination.
  • Familiarity with event management software, such as Cvent or Eventbrite, is a plus.
  • Excellent presentation and report-writing skills, with proficiency in Microsoft Office Suite.
  • Ability to work independently and collaboratively as part of a team.
  • Flexibility to work outside regular business hours, as events and client needs may require occasional evening or weekend availability.



Location: Wong Chuk Hang Hong Kong


Interested parties please send full resume with expected salary to the HR Department via email, talent@tatlerasia.com


Tatler Asia, the leading luxury media company in Asia, celebrates its 45th anniversary this year. Its mission is to build, inspire and empower Asia’s most influential communities through the power of unparalleled storytelling, iconic brands and innovative technologies. Tatler is present in seven markets across Asia and is owned by Lamunière family.


For more information, visit https://tatlerasia.com/


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